RichLoc Policies

SHIPPING:

-✦- Hair Locs are made to order.

-✦- Your beautifully handcrafted item will ship out in approximately 4-6 business days via First Class Mail.

 -✦- For your convenience, you will be supplied with the tracking number.

-✦- Expedited, 2 Day, and Overnight orders placed before 10am will be shipped out the same day. If ordered on the weekend it will be mailed on the next business day.

-✦- International shipping may take up to 4 weeks for delivery. I am not responsible for any Customs Fees, any other taxes or fees, or VAT. These expenses are the responsibility of the buyer.

-✦- Please notify me if you are needing your item shipped within a certain time frame, I will do my best to accommodate!

STORE POLICY:

-✦- Contact us within 3 days of delivery

-✦- Ship items back within 7 days of delivery

-✦- Return Shipping cost is the responsibility of the buyer.

 -✦- Cancel orders within 24 hours to receive a full refund. 

-✦- No refunds or returns on custom orders.

RETURNS:

-✦- We do not accept any returns. If you have any problems with your order contact us immediately.

PROCESSING TIME:

-✦- For custom orders, Please allow 3-4 weeks processing period. After locs are completed, your order will be mailed out and tracking info will be emailed to you. Our locs are custom made, so they are made by order. Some locs may be in stock, if so locs will be mailed within 48 hours of the order. Any custom colored locs may take up to 5 days longer.